Returns & Exchanges
30-Day Return Policy
When you shop with us, you can feel comfortable knowing you'll have 30 days to exchange or return for a full refund.
Fine jewelry purchases are eligible for store credit only.
Shipping charges are non-refundable.
From November 15 to December 15, we extend our Return Policy to 60 days to ensure gift recipients have time to receive and try on their new jewelry.
*Note: If you like the style of jewelry you've ordered, but need sizing adjustments after trying it on, we'd be glad to alter it to suit your needs. Please contact us so we can help.
To Make a Return / Exchange by Mail
- Securely package the unworn item with original tags attached
- Include a copy of your receipt or a note with your contact information and indicate your preference for an exchange, store credit, or refund.
- Please ship your return to us using a trackable shipping method, with proper insurance, as we are not responsible for returns that are lost or damaged in the mail. (We like using USPS Priority Mail.)
- Send your return to: Moonrise, Inc. Attn: Returns 325 Mason Avenue Cape Charles, VA 23310
We will process your return within 2 weeks and will notify you by email once we have shipped your exchange order or posted a refund to your credit card. (For exchanges, new shipping charges will be billed to the credit card or payment method you used on the original order.)