Frequently Asked Questions...  
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What's your Return Policy?

We want you to be completely satisfied with your new jewelry, so we give you up to 30 days after you’ve received your order to request an exchange or full refund (shipping charges are non-refundable). Once we receive your package, we will process your return within 2 weeks. For exchanges, new shipping charges will be billed to the credit card or payment method you used on the original order. Unfortunately, we can not accept returns on custom orders once you have approved the design.

We want you to be completely satisfied with your new jewelry, so we give you up to 30 days after you’ve received your order to request an exchange or full refund (shipping charges are non-refundable). If you purchase jewelry for holiday gifts from November 15 - December 15, we will extend our return policy to 60 days to ensure the gift recipient will be able to request an exchange or refund, if needed.

For more details, please see our Returns & Exchanges page.

Do you offer a Product Guarantee or Warranty?

We stand behind the quality of our products and want you to be thrilled with each and every Moonrise Jewelry purchase! 

That's why we offer a 30-Day Return Policy and a Quality Assurance Guarantee on all of our products. We choose high-quality materials and meticulously handcraft each piece to stand up to daily wear if treated with the same care you'd give any special piece of jewelry. By keeping our production local we're able to maintain our high quality standards, while contributing to our rural economy. We will gladly repair or replace any items that are damaged at any time due to manufacturing defects. 

Please keep in mind that like people, all gemstones and orchid blossoms are unique. This is part of their beauty! Due to these natural variations and the differences between computer screens, your jewelry may look slightly different in person than it does online. If for any reason you're not completely satisfied with your purchase from MoonriseJewelry.com, you'll have 30 days to return it for an exchange or full refund (shipping charges excluded).

How can I pay for my order?

Our checkout process is SSL encrypted so you may securely pay with any credit or debit card that bears the Visa, Mastercard, American Express, Discover, JCB, or Diners Club/Carte Blanche logos. You can also pay with your own PayPal account, a Moonrise Jewelry Gift Card, or COD (service charge will apply for this option). If you'd prefer to pay with a check or money order, please Contact Us by email or give us a call toll-free at (866) 338-9109. We can also accept your credit or debit card payment by phone.

I have a Moonrise Jewelry Gift Card. How do I redeem it?

Congratulations! We hope you've enjoyed choosing just the right style for you. Once you've added your desired items to your shopping cart, proceed to checkout. On the payment screen you'll see the Moonrise Jewelry Gift Card option. Enter the code found on your Gift Card there. That will apply the value of the card to your total. If your product total is more than that, you may pay the remaining amount with any of our other payment methods. If you don't redeem the full value of your Gift Card, the remaining balance will still be available in the future by using the same Gift Card Code on a later purchase. You may also redeem your Gift Card by phone (866-338-9109) or in our retail store, located at 22 Strawberry Street, Cape Charles, VA 23310.

What shipping methods do you offer?

We can ship your order anywhere in the world using the U.S. Postal Service or UPS. Rates vary based on your destination and delivery method, but First Class Mail is always free on orders over $99. We also offer USPS Priority Mail, Express Mail, UPS Ground, Second-Day Air, Next-Day Air, and Worldwide Expedited services. If you'd like to get a shipping estimate before you checkout, just add an item to your shopping cart then enter your destination in the "View Cart" screen.

When will I receive my order?

When you checkout you'll see an estimated delivery date for each shipping option. All of our jewelry is handcrafted in Virginia, so these delivery estimates include the time we need to prepare your order for shipment. Please remember that our delivery estimates are based on transit times provided by our shipping carriers, and we have no control over the speed of service they provide. If you're in a rush and need to receive your order by a certain date, we recommend choosing one of our expedited services (USPS Priority / Express Mail or UPS Second-Day / Next-Day Air), as First Class Mail can take several weeks for delivery in some areas. If you need to receive your order quickly and are unsure which shipping method you should select, please call us toll-free at (866) 338-9109 for further assistance.

The jewelry I'm ordering is a gift. How will it be packaged and will the prices be on the receipt?

We'll make sure your gift arrives ready to delight! All of our jewelry is packaged inside our Moonrise Jewelry gift boxes tied with a bright pink ribbon. At checkout you'll have the option to write a gift message for the recipient, which we will include on a handwritten card with the jewelry. If you'd like us to gift wrap your purchase for you, you'll have the option to choose that service at checkout for a small fee. You'll also be able to indicate your preference for a gift receipt (no prices displayed) at checkout. Should you need any assistance in selecting the perfect gift for that special someone, please feel free to Contact Us by email or phone at (866) 338-9109. We'd be happy to help! If you're not sure what she'd like, you may also want to check out our helpful Gift Ideas or consider a Moonrise Jewelry Gift Card.

Do you ship Internationally?

Yes! We'd be happy to ship your order anywhere in the world via U.S. Postal Service First Class Mail International, Priority Mail International, Express Mail International, or UPS Worldwide Expedited. Rates vary based on your destination and delivery method, but First Class Mail International is always free on orders over $99. If you'd like to get a shipping estimate before you checkout, just add an item to your shopping cart then enter your destination in the "View Cart" screen.

Please be aware that international shipping charges do not include taxes or duties. You can contact your national customs office for information about any applicable duties or taxes. If an order is placed on MoonriseJewelry.com and then refused, you will be responsible for the original shipping costs, as well as any duties, taxes and/or customs charges that were incurred in shipping the package. These amounts will be subtracted from your merchandise refund. We are required by law to disclose the full value of the package contents and cannot alter this value. If you have any questions about your order or international shipping, please feel free to Contact Us by email or call us toll-free at (866) 338-9109.

How will my jewelry be packaged?

We take pride in our products' presentation, and our exquisite packaging reflects the quality and attention to detail of the jewelry inside. Earrings arrive hanging on Moonrise Jewelry earring cards and all other pieces are tied with a Moonrise hangtag bearing a description of the piece and the artist's signature. We ship our jewelry inside purple Moonrise gift boxes (made with recycled paper), tied with pink satin ribbon. Real Orchid Necklaces made with the larger blossoms (not the miniatures) are packaged inside an exquisite Moonrise Jewelry purse box adorned with a silk orchid. At checkout you'll have the option to write a gift message for the recipient, which we will include on a handwritten card with the jewelry. If you would like us to gift wrap your purchase, you may choose to add that service for an additional charge at checkout.

Do you Wholesale?

Yes! And if you're an interested buyer, we'd love to add your location to our growing list of Moonrise Jewelry retailers! Please visit our Wholesale page for more information and to request wholesale login credentials so you can shop our website at the wholesale price level. 

Do you offer Custom Designs?

Yes! Customization is our specialty! Whether you're searching for the perfect jewelry for your bridal party or have a specific sizing request, we’re happy to work with you to create custom jewelry for your taste. Just Contact Us with your needs so we can discuss your ideas and provide you with a price quote. Basic alterations of our existing designs (custom lengths, converting to clip-on earrings, color changes) are usually ready to ship within a few days, but please give us at least 3 weeks advance notice if you’re interested in original custom designs or bridal jewelry. Sorry, but we can not accept returns on custom orders once you have approved the design.

Do you repair jewelry?

Yes, but only our own, due to time constraints. We're proud of the quality of our products and offer a Quality Assurance Guarantee on all Moonrise Jewelry pieces. If your jewelry has a manufacturing defect or breaks during the course of normal wear, we will gladly repair or replace it at no charge. 

We understand that accidents happen, earrings get lost, and that can be disappointing. We want you to enjoy wearing your jewelry again, so if something happens to one of your favorite Moonrise Jewelry pieces, let us know! We would be glad to help repair or replace it at a reasonable cost. Just Contact Us and tell us what happened so we can help.

Can you donate a product to my fundraiser?

Throughout the year we make in-kind donations to numerous charitable organizations, and are proud to support causes that are dear to our customers' hearts, as well as our own. Unfortunately, we cannot donate products to every request we receive. Priority is given to charities in our local area as well as national non-profits focusing on cancer, women's and children's issues. If you'd like to submit a donation request, please Contact Us by email. We may also be able to help your organization raise money through a Fundraising Partnership.

Are your Real Orchids durable? How are they preserved?

All of our Real Orchid Blossom jewelry is made with real orchid flowers, carefully grown in a nursery then preserved in a durable resin coating for a lifetime of enjoyment. We guarantee you'll get compliments on it year after year if you treat it with the same care you would give any special piece of jewelry. 

To protect your Real Orchid jewelry, store it in a jewelry box or zippered plastic bag out of direct sunlight and excessive humidity (see our Jewelry Care page for more recommendations on keeping tarnish at bay). We recommend wearing your Real Orchid jewelry or packing it securely in your carry-on luggage whenever you travel. Cushion the blossom and pack it inside a durable box so the weight of your luggage is not pressing directly on the flower. 

We offer a 30-Day Return Policy and Quality Assurance Guarantee, so we stand behind the durability of all of our products. We understand that accidents do happen, so if your Moonrise Jewelry ever needs a tune-up feel free to Contact Us so we can help!

Does the "Reel" Fish Leather smell? Where does it come from?

No, it just smells like leather! The unique tanning process transforms the skins into a durable, odorless leather in the same way that other animal hides have been tanned for thousands of years. We purchase our fish leather from a Canadian tannery that processes salmon, perch, and carp skins discarded by the canning industry. As non-endangered food species, these "repurposed" fish skins are an eco-friendly alternative to other exotic leathers. Mermaid approved!

How durable is your silver and gold-plated jewelry?

Due to the rapidly rising cost of silver, gold, and other precious metals we've started offering some of our designs with plated components instead of raising our prices. The look is exactly the same as solid silver or gold, for a fraction of the price. 

Our 24K Gold-plated designs have a lovely satin finish and are durable enough for years of enjoyment, covered with a layer of gold that's up to 40 times thicker than plated costume jewelry. The plating process uses 98.5% pure gold and is a gem quality plating that is 40 micro-inches (1 micron) thick over sterling silver, copper, or brass with a fine layer of nickel in between the two. We find this thickness of gold-plating to be extremely durable, reliable, and much more affordable than solid gold. Our silver-plated components also feature a shiny, superior plating that's 40 micro-inches thick over copper or brass with a fine layer of nickel in between the two. It also has a protective anti-tarnish coating for durability.

When polishing plated items it's important to use a gentle, non-abrasive tarnish remover to avoid stripping away the plating over time. We like to use an effective, biodegradable product called Jewel Brite. Find more cleaning suggestions on our Jewelry Care page.

Where do you get your materials? Do you sell the orchids individually?

We source our materials from all over the world, and choose to support ethical suppliers that adhere to fair trade values whenever possible. We sell our Real Orchid Blossoms only in our finished jewelry and do not sell them to other designers or resellers.

Where do you get your inspiration?

Fortunately, that's the easy part! Inspiration is all around! We find it in the natural beauty of our home on the Eastern Shore of Virginia … the unique style of the customers we meet … the materials themselves … art, design, fashion, culture … the list is endless. We're always refining our style, innovating with new materials, and exploring the artistic alchemy that makes for great design. Intrigued? Find more inspiration on our Blog.