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Customer Service

30 Day Return Policy

When you shop with us, you can feel comfortable knowing you'll have 30 DAYS to request an exchange or full refund– for any reason, no questions asked. Shipping charges are non-refundable. From November 15 - December 15, we extend our Return Policy to 60 days to ensure gift recipients have time to receive and try on their new jewelry.

*Note: If you like the style of jewelry you've ordered, but need sizing adjustments after trying it on, we'd be glad to alter it to suit your needs. Please Contact Us so we can help.

To Make a Return / Exchange:

1. Securely package the unworn item with original tags attached
2. Include a copy of your invoice or a note with your contact information and indicate your preference for an exchange, store credit, or refund.
3. Please ship your return to us using a trackable shipping method, with proper insurance, as we are not responsible for returns that are lost or damaged in the mail. (We like using USPS Priority Mail.)
4. Send your return to:

Moonrise, Inc.
Attn: Returns

245 Mason Avenue

Cape Charles, VA 23310

We will process your return within 2 weeks and will notify you by email once we have shipped your exchange order or posted a refund to your credit card. (For exchanges, new shipping charges will be billed to the credit card or payment method you used on the original order.)

High Quality Guarantee

All of our jewelry is Handmade in the USA using high-quality materials for a lifetime of enjoyment. We're proud of our craftsmanship and stand behind our products with a Quality Assurance Guarantee, ensuring they will withstand daily wear when treated with common-sense care.

Fast Shipping & Delivery Times

Online orders of stock items ship within 1-2 business days. Orders with Overnight and Priority Mail shipping are processed before those with Standard First Class Shipping, so please select one of these methods if your order is time-sensitive. For more details, please see our Shipping Information

Secure Checkout & Payment Methods

Our secure checkout is SSL encrypted so you can shop with confidence on MoonriseJewelry.com, knowing your sensitive information is kept safe. We accept Visa, MasterCard, American Express, Discover, and PayPal on this website. We do not store any of your credit card information, so you will be prompted to enter it every time you checkout. If you prefer to place your order by phone or pay with a check, please give us a call during business hours: (757) 678-0055

Complimentary Gift Wrapping

We are happy to wrap your gifts and deliver them with a personal message from you! Simply select the Gift Wrapping option and enter your Gift Message at checkout. We enclose packing slips (no prices shown) in all orders shipped to delivery addresses that are different than the purchaser's billing address.

Questions? Let us help!

Review our Frequently Asked Questions or Contact us if we can be of any assistance:

PHONE: (757) 678–0055

EMAIL:  info@moonrisejewelry.com

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